SURPRISING STUFF

 

We Energies, the gas company that cares?
Well, it does, if you can get into contact with anybody.  Last week their website went down and then came back up, but without complete phone numbers on how to contact them.  Then their contracted credit/debit card company (ridiculously charging three bucks to allow for the ‘convenience’ of using cards) rejected all credit cards.  So, customers had to call in.  Guess what, the actual quoted voice message on the machine, after spending 12 minutes to get to that, said: “because of high call volume the wait on hold will be more than one hour).  That was it. How much more ‘in excess’ of one hour might one suppose that to be?

The people who run We Energies are not dumb and most of them are quite nice, but their organization online and with direct human customer service is damaged.  The customer pays an awful price of time and angst in trying to deal with that company’s mistakes and problems.  As the company operates as, basically, a monopoly, there’s nothing to be done for it except getting ahold of oneself and endure.  Every part of America does not work as well as some might think, and when competition disappears from commerce the situation, as described here that occurred with, We Energies, becomes ever more common.

 

Yes, it’s hot, and yes, it’s July, but let’s talk snow anyway.
The Lake Geneva Public Works meeting last week got the ball rolling and began the back and forth on what is expected of the street department in regard to snow removal, what the residents are required to do per ordinances, and what the downtown businesses are responsible for. Last winter the business district was not happy with the snow removal (or lack of it) and many complaints were received at the city office and the public works department. The Business Improvement District (BID) discussed the issue at meetings and tried to brainstorm solutions.  They also invited the head of public works to sit and participate in open conversation.

What it came down to was that businesses did not like the pile of frozen snow that accumulates along the curbs and on the brick portion of the sidewalks. The street department shared the procedure as to what, why, and how snow removal is handled by the city and what could possibly be changed on their end, and what the retailers could do differently to resolve some of the issues. The talk snowballed into a lengthy conversation full of complaints and entitlements with no real solution. One more snowstorm was had before the season ended (at a convenient time for the plow crew) and a snow emergency was declared, allowing the downtown to be cleared of parked cars, streamlining the plowing process. Tom Earle, the head of public works, wanted all concerned to know what happened and so no changes were made.  The businesses in Lake Geneva must gird themselves for the winter ahead if it is to be filled with snow.

Animal of the Week

Opossum Lake Geneva

A local possum making the rounds. Thankfully this reporter didn’t get chased this time.

 

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